Who Am I, What I Have Done & What Do I do
Hello and Welcome to this page which is all about myself :) So if you don't know me I will be happy to introduce myself. My name is Jamie Oates and I currently live in sunny Portugal, where I work from home as a Freelancer. My nationality is British and German, I also speak both languages fluently. I have lived in most European countries since I was brought into this world by my loving parents.
I attended some English schools in the first few years and finalised the last few years in a German high school. During high school we were coding in C which was one of my favourite classes. Since then I have been an avid geek always wanting to know more about the Technology of today.
It did take me a few years before I started working in IT, after some college plenty of little jobs and further study I managed to land myself a 2nd level technical support job with a great company in Bournemouth, UK. This did allow me to follow my passion further and learn much more about the various devices available on the mobile and IT market, providing support for various issues I started to think of various solutions to help improve the support provided and the customer experience. After some time I had developed an Error Code tool with two other colleagues which was designed top provide agents a solution to the error message received on various mobile devices.
This was a great success and only advanced my status with the company allowing me to further work on various projects in and out of the company premises. The next large project I worked on was a game changer for myself and also the company as I had created a complete study and learning platform which was HTML web based for agents to train and learn on. This included various tools and questionnaires to improve the agents performance and study capabilities. Again I had another project winner on my hands which had elevated my status further.
Within 6 months of working with this company I was promoted twice and was also contract lead for one of the largest companies we were supporting. This of course allowed me to progress much further, and being more down my ally I was also more pleased not having to support mobile phones but laptops and wireless networks instead.
It didn’t take very long to turn things around for the company, being contract lead I managed to increase the amount of calls received by the company and ensure the contact for another few years. This didn’t last very long thou as the company had caught on and wanted to take me on to work with them in Switzerland, of course such an offer was very difficult to refuse and with large increase in gallery it was a no briner. So off I moved to the snowy mountains of Switzerland to enjoy a new life and company.
Just 6 months down the line I was asked if I would be interested in becoming the company trainer and moving to the new Portugal Office, where I was to train all staff, including management, team leaders and agents. I was also to create a new in house training platform and write all content required. Of course again I couldn’t refuse such a great opportunity....
Of course at this time I knew that being a trainer was possibly a bad employment move as I had seen so many trainers in the last years come and go from various companies, it seemed to be the one position which was never stable within a company. Still I accepted knowing I would have a short shelf life. Moving to Portugal was the next step in my life, where I also met my now loving wife, my two dogs or monsters as I like to call them.
I continued on with the same company for the next 5 years, creating various platforms for in house use and hundreds of technical guides and documentation.